The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice

  • You must be 18 or older to purchase products from our website.

    In an effort to combat credit card fraud and to prevent the purchases of our products by minors, 5starhookah.com reserves the right to request additional verification before an order is processed and shipped.  We only ask for this information to verify the identity of the credit card holder and said information is not shared with outside parties. 



  • Use Of Site

  • Ordering

     ORDERS PLACED ONLINE . Orders can be placed online using a valid credit card ( Visa, MasterCard, Discover, and American Express).Also by e checks

    MONEY ORDERS   OR  CASHIERS CHECKS Shop online and select "Print and call" as your payment method. Print out your final invoice (including shipping costs) and mail payment to:

    5starhookah.com
    17524 Chatsworth st.
    Granada Hills, CA 91344
    Please make money orders or cashiers checks payable to "5starhookah.com." Please include a copy of your driver's license or ID for age verification purposes. As soon as we receive payment we will ship out your order.



  • Shipping & Delivery

  • Shipping

    All orders are packaged up with the proper and discreet packaging materials so orders arrive in perfect condition. Domestic orders usually ship out the same day if place befor 3 pm all other orders ship out within 1-2 business days.

    Whitin United States

    Most domestic orders within the United States are shipped via UPS and the rest are shipped via USPS. The shipping time is 1-5 business days depending on your distance from us and the method of shipment you choose. Please note that because orders are picked up at the end of the business day, the day that an order ships does not count as a "shipping day." All orders are shipped from Granada Hills, CA.

    For orders shipping to P.O. Boxes, APO, DPO, FPO Addresses, and Alaska and Hawaii, we ship via United States Postal Service (USPS).

    FREE SHIPPING (United States Only)
     
    For all orders over $150 must us coupon code (freeship)
     


  • International

  • International Orders

    Please choose U.S Postal Service

    We ship internationaly, The shipping costs are based on your location, and the total weight of your order,  

    Processing Time Please allow up to 7 business days processing time. International credit cards may need to be verified. Additionaly international packages are not dispatched on a daily basis since they have to be hand delivered to a U.S. Postal Office.

    Taxes and Duties Although we do our best to guarantee a smooth and hassle-free shipment to your country, you are responsible for any charges imposed by your countries government if any.

    Transit Times/Customs Please allow up to 10 business days transit time (Excludes Saturday and Sunday) for your order to be delivered to your country. Delivery times do not include customs clearance and local delivery. That will be decided by your local customs department and shipping courier.

    Restocking Fee If a package is refused and returned to us due to High taxes and or duties applied by your local government, a 15% restocking fee will apply to the items ordered. Refunds will be applied back to the same credit card used at the time of purchase once the package has been returned to our store. Shipping charges will not be refunded. We are not responsible for any items confiscated or lost along the way.



  • Return Policy

  • Return Policy

    All returns must be shipped back to us within 30 days of purchase. All returned products must be in their original condition and complete in order to receive a full refund. Any missing pieces will be deducted from the total price of the product.  A 15% restocking fee will apply to the items ordered. Refunds will be applied back to the same credit card used at the time of purchase once the package has been returned to our store. Shipping charges will not be refunded.

    * Used merchandise will not be returned or exchanged.
    * Shipping, handling or insurance charges will not be refunded.

    HOW TO RETURN/EXCHANGE AN ITEM:

    Send us an email stating the reason for your return and provide us with your Invoice Number.

     
    You will receive an email within 24-48 hours with detailed return instructions. Please contact us by email or by phone if you do not receive an email within 1-2 days, or need a rush to be placed on any replacement parts.