Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Legal Notice
You must be 21 or older to purchase products from our website.
In an effort to combat credit card fraud and to prevent the purchases of our products by minors, 5starhookah.com reserves the right to request additional verification before an order is processed and shipped. We only ask for this information to verify the identity of the credit card holder and said information is not shared with outside parties.
Terms & Condition - (Ecommerce Store Document Templates)
Terms & Conditions - E-commerce Store Document Templates
[5Starhookah.com] (“http//.www.5starhookah.com”) owns and operate this Website. This document governs your relationship with [http//.www.5starhookah.com] (“5starhookah.com”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and [Your Online Store URL] will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of [Your Online Store URL] or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by [Your Online Store URL] and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with [http//.www.5starhookah.com] you must be over 21 years of age and possess a valid credit or debit card issued by a bank acceptable to us. [http//.www.5starhookah.comL] retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be [Your Online Store URL] or may in some cases be a third party. Where a contract is made with a third party [Your Online Store URL] is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law 5starhookah.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect [Your Online Store URL]'s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with [Your Online Store URL] and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to 5starhookah.com.
You agree to indemnify, defend and hold harmless 5starhookah.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
5starhookah.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and [Your Online Store URL]. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of [Your Online Store URL].
- Use Of Site
OrderingORDERS PLACED ONLINE . Orders can be placed online using a valid credit card ( Visa, MasterCard, Discover, and American Express).Also by e checks
MONEY ORDERS OR CASHIERS CHECKS Shop online and select "Manual Payment" as your payment method. Print out your final invoice (including shipping costs) and mail payment to:
5starhookah.com17524 Chatsworth st.Granada Hills, CA 91344Please make money orders or cashiers checks payable to "5starhookah.com." Please include a copy of your driver's license or ID for age verification purposes. As soon as we receive payment we will ship out your order.
REFUND & RETURN POLICY
We accept returns in sellable condition in all original packaging within 14 days of purchase for a full refund minus all shipping costs, and a 15% restocking fee will be applied. All returns must be authorized first by phone or email.
Custom-made and special-order items are NOT RETURNABLE.
We cannot guarantee that a product's color will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order.
In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.
Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option. Unfortunately, we are unable to cancel custom-made and special-order items.
Most items are in stock and ready to ship. If you order an item that is not in stock, we will notify you with an ETA, at which time you will have the option to cancel your order. Custom-made items usually ship between 4 and 12 weeks after ordering. You will be notified via email with tracking information when your order ships out. All shipment dates are taken from ShipRush, which coordinates with USPS and UPS, these are not our time estimations. We are not responsible for early shipping or any shipping delays. If a package shows delivered but is not found, we do not cover lost or stolen packages. Ups & Usps only cover $100 of the package if arrived damaged or if package is lost. If you would like to purchase additional insurance for your package please give us a call, other wise we will not guarantee that you will receive full amount after dispute is made.
UPS & UPS as well as 5star hookah do not cover stolen packages.
We will never share or sell your information with any third party. Your name, email, phone and address will be used solely for order-related communication and shipments. We do not store credit card information, which is ran securely to prevent interception by third parties. We use Google Site Stats for tracking sales made through our Google ads. Though none of your personal information is being used or recorded in any way, you may disable this cookie if you wish.
- Shipping & Delivery
All orders are packaged up with the proper and discreet packaging materials so orders arrive in perfect condition. Domestic orders usually ship out the same day if place befor 3 pm all other orders ship out within 1-2 business days.
Within United StatesMost domestic orders within the United States are shipped via UPS and the rest are shipped via USPS. The shipping time is 2-5 business days depending on your distance from us and the method of shipment you choose. Please note that because orders are picked up at the end of the business day, the day that an order ships does not count as a "shipping day." All orders are shipped from Granada Hills, CA.Shipping Method Delivery TimeStandard 2-7 days, excludes weekends & holidays2nd Day Order by 1pm PST, excludes weekends & holidaysNext Day Order by 1pm PST, excludes weekends & holidaysUSPS packages Order by 12 pm PST, excludes Sundays and holidays.
For orders shipping to P.O. Boxes, APO, DPO, FPO Addresses, and Alaska and Hawaii, we ship via United States Postal Service (USPS).
FREE SHIPPING (United States Only)For all orders over $100 must us coupon code (freeship)Only applicable for all orders LESS THAN 24 lbsAlso orders including LOUNGE CASES - Will NOT be eligible for Free shipping!Ordering from Hawaii/Alaska - Select MANUAL PAYMENT - we will then process your order and send you the price for shipping, as USPS has separate rates for those regions.
Please choose U.S Postal Service or DHL - AND select MANUAL PAYMENT
We ship internationaly, The shipping costs are based on your location, and the total weight of your order,
Processing Time Please allow up to 7 business days processing time. International credit cards may need to be verified. Additionaly international packages are not dispatched on a daily basis since they have to be hand delivered to a U.S. Postal Office or DHL.
Taxes and Duties Although we do our best to guarantee a smooth and hassle-free shipment to your country, you are responsible for any charges imposed by your countries government if any. If the package is seized, we are not responsible for refunding the package amount since we did our best to get it over the border.
Transit Times/Customs Please allow up to 10 business days transit time (Excludes Saturday and Sunday) for your order to be delivered to your country. Delivery times do not include customs clearance and local delivery. That will be decided by your local customs department and shipping courier.
Restocking Fee If a package is refused and returned to us due to High taxes and or duties applied by your local government, a 15% restocking fee will apply to the items ordered. If an item is REFUSED DUE TO TAXES APPLIED BY YOUR COUNTRY or PACKAGE SEIZURE You will NOT be eligible for the refund.
- Return Policy
All returns must be shipped back to us within 30 days of purchase. All returned products must be in their original condition and complete in order to receive a full refund. Any missing pieces will be deducted from the total price of the product. A 15% restocking fee will apply to the items ordered. Refunds will be applied back to the same credit card used at the time of purchase once the package has been returned to our store. Shipping charges will not be refunded.
* Used merchandise will not be returned or exchanged.
* Shipping, handling or insurance charges will not be refunded.
HOW TO RETURN/EXCHANGE AN ITEM:
Send us an email stating the reason for your return and provide us with your Invoice Number.
You will receive an email within 24-48 hours with detailed return instructions. Please contact us by email or by phone if you do not receive an email within 1-2 days, or need a rush to be placed on any replacement parts.
Returns must be shipped to:18151 Napa st.Northridge, CA 91325
VOID WHERE PROHIBITED:
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. 5STARHOOKAH.COM and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of 5STARHOOKAH.COM shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and 5STARHOOKAH.COM with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and 5STARHOOKAH.COM with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by 5STARHOOKAH.COM. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.