Log in
Have an Account?
Log in to check out faster.
Last updated: August 22, 2026
Effective: August 21, 2026
You must be 21 or older to buy from this website. We verify age on every order. Products sold here contain tobacco and/or nicotine. See Section 3 and Section 4.
These Terms & Conditions ("Terms") govern your use of 5starhookah.com (the "Site") and every purchase you make through it. Please read them carefully. If you do not agree to them, do not use the Site or place an order.
By browsing the Site, registering an account, or placing an order, you agree to these Terms and to the policies listed below, which are part of this agreement:
Where these Terms summarize one of those policies, the policy itself controls. If you do not agree to all of them, do not place an order.
The Site is operated by Owl Hookah Inc. ("we", "us", "our"), a California corporation trading as 5StarHookah at 5starhookah.com.
Wholesale enquiries are handled separately at 5starhookahwholesale.com under its own terms.
You must be at least 21 years old to purchase from this Site. This applies everywhere we ship, regardless of the local age of majority.
By placing an order you confirm that you are 21 or older, that you are buying for yourself, and that you will not resell or supply any product to anyone under 21.
Every order is subject to mandatory age verification through our third-party provider, BlueCheck. Your personal information is submitted to BlueCheck as part of this process. See their Privacy Policy and Terms of Use, and our own Privacy Policy.
Carriers may also require an adult signature on delivery. See Section 9.
WARNING: This product contains nicotine. Nicotine is an addictive chemical.
Products sold on this Site are intended for adults 21 and over. They are not for use by anyone who is pregnant or breastfeeding, anyone with a heart condition, high blood pressure, diabetes, or a respiratory condition, or anyone taking medication for depression or asthma. If you have any doubt about whether these products are appropriate for you, speak to a physician before use.
California's Safe Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65) requires us to warn California residents before exposing them to certain listed chemicals.
For shisha, tobacco and other nicotine-containing products:
⚠ WARNING: This product can expose you to chemicals including nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
Where a manufacturer tells us that a particular product requires a different or additional Proposition 65 warning, that warning is shown on the product's own page. Please read the product page before ordering.
Charcoal, heat management devices and hookahs involve open flame, high heat and carbon monoxide risk. Use only in a well-ventilated space, follow the manufacturer's instructions, never leave lit charcoal unattended, and keep all products away from children and pets.
We make no health or therapeutic claims about any product. Nothing on this Site is medical advice.
You are responsible for knowing and following the laws of your own state, county and city. Some jurisdictions restrict or prohibit the sale, shipment or possession of these products, including flavored tobacco. We may refuse or cancel any order we believe would breach applicable law, and we will refund it in full.
You must create an account to place an order. We do not offer guest checkout. This lets us verify your age, keep a record of that verification, and manage your orders and returns.
When you register you agree to give accurate, current and complete information, and to keep it up to date. Orders placed with inaccurate details may be delayed or cancelled.
You are responsible for keeping your login details confidential and for all activity that takes place under your account. Do not share your account with anyone else, and in particular do not allow anyone under 21 to use it. Tell us promptly at help@5starhookah.com if you believe your account has been used without your permission.
One account per person. We may refuse registration, and we may suspend or close an account that we reasonably believe has been used to breach these Terms, to make fraudulent purchases, to obtain products for anyone under 21, or to circumvent a previous closure. Closing an account does not affect orders already shipped or any amount you owe us.
When you place an order you are making an offer to buy, subject to these Terms. The order confirmation email we send is an acknowledgement that we received your order; it is not acceptance of it.
A contract is formed only when we email you to confirm that your order has shipped, and it covers only the items listed in that shipping confirmation.
We may refuse, limit or cancel any order, including after a confirmation email, for reasons including: the item is unavailable, there was a pricing or description error, age verification failed, we suspect fraud, the quantity suggests resale, or shipping to your address is restricted. If we cancel an order you have paid for, we refund it in full.
By ordering you confirm that the details you give us are true and accurate, that you are authorized to use the payment method, and that it has sufficient funds.
All prices are in U.S. dollars and exclude shipping and tax, which are calculated at checkout and shown in your total before you pay.
We try hard to keep prices, descriptions, images and availability accurate, but errors happen. Screen colors vary between devices, so a product's on-screen color may not match the item exactly. If the exact finish matters to you, please contact us before ordering.
If we find an error in the price of something you have ordered, we will contact you and give you the choice of confirming at the correct price or cancelling for a full refund. If we cannot reach you, we treat the order as cancelled and refund it in full.
Prices and promotions can change at any time. Changes do not affect orders we have already accepted.
We accept Visa, Mastercard, American Express, Discover and JCB.
We do not accept digital wallets, including Apple Pay, Google Pay and Shop Pay, and we do not accept PayPal. These providers restrict or prohibit online tobacco and nicotine transactions, so they are not available at our checkout. If a wallet is offered to you by your browser or device, the payment will not go through.
For orders that cannot be completed by card, we also offer manual payment by bank transfer or international wire transfer. Manual payment orders are not processed until cleared funds are received, and any bank, intermediary or currency conversion charges are yours to pay. Contact us before ordering if you intend to pay this way.
We run a standard authorization check when you order. Your card is charged on authorization, and that amount is held against the value of the goods until they ship.
Card details are processed through Shopify's PCI-DSS compliant systems. We do not store full card numbers on our own systems. See our Privacy Policy.
You are responsible for all sales tax and any other charges applicable to your order.
Full details are in our Shipping Policy. In summary:
Pre-orders. Pre-order items are not yet in stock. Payment is taken in full at the time you place the order, not when the item ships. Estimated arrival dates come from the manufacturer and can move. If a date changes materially we will contact you, and you may cancel for a full refund at any time before the item ships.
Custom-made and special-order items. These are produced or sourced specifically for you and typically ship 4–12 weeks after ordering. They cannot be cancelled once production has begun and cannot be returned or refunded, except where the item is faulty. Please be certain before ordering.
Backorders. If something you order is out of stock we will contact you with an estimated date and you may cancel for a full refund.
Our full Refund & Return Policy governs. In summary:
Hookahs, bowls, hoses and heat management devices are consumable equipment exposed to fire, heat, moisture, smoke and tobacco residue every time they are used. They change in appearance with use. Normal wear and tear is not a defect and is not grounds for a return, refund or replacement.
Normal wear and tear includes, without limitation:
Rate of wear varies by material, price point and how the product is used and cared for. Unlacquered brass and copper are expected to patina. Plated and painted finishes wear faster than solid stainless steel. Higher heat, longer sessions and infrequent cleaning all accelerate this. None of it means the product is faulty.
Follow the manufacturer's cleaning and care instructions. Damage caused by misuse, over-heating, dropping, improper assembly, dishwasher use, abrasive or acidic cleaners, or unauthorized modification or repair is not returnable and will usually void any manufacturer's warranty as well.
You may request cancellation at any time before your order ships. Whether we can action it depends on how far the order has already progressed, and we cannot guarantee that any cancellation request will be successful.
Custom-made and special-order items cannot be cancelled once production has begun.
Email help@5starhookah.com with your invoice number and the reason for the return. We reply within 24–48 hours with instructions. If you have not heard from us within two business days, please call.
Tell us within 72 hours of delivery if your order arrives damaged or faulty, or if tracking shows it was delivered but you did not receive it. Keep all packaging and shipping materials until we tell you otherwise, as we cannot process a carrier claim without them. Photographs of the damage and the outer carton help considerably.
If a package has not arrived at all, contact us as soon as you can. Carriers set their own deadlines for filing a claim, and once those pass no claim can be made by anyone.
Our refund on a lost or stolen package is limited to the amount the carrier pays us. Carriers typically cover only $100 of declared value unless additional insurance was purchased. If you want higher coverage, call us before you order. Packages stolen after being marked delivered are not covered by us or by the carriers.
Shipping protection. If you added OrderProtection.com coverage at checkout, file your claim directly with them. We strongly recommend it; it is the only way to be made whole for a lost or stolen package.
Faults that appear later. This section covers products that arrive damaged or faulty. A product that worked when it arrived and changed through use has not become defective. See normal wear and tear in Section 11, which is not a qualifying reason for a return, refund or replacement. Where a genuine manufacturing fault appears after use, it is handled under the manufacturer's warranty (Section 25); tell us and we will help you contact them.
Unless stated otherwise, discount codes are single-use per customer, cannot be combined, cannot be applied retroactively, and can be withdrawn at any time. We may cancel orders where a code has been used in a way it was not intended.
Free shipping is available on orders of $100 or more shipping to an address in the continental United States, when you enter the code FREESHIP at checkout. The code must be applied at checkout; it cannot be added to an order afterwards. Free shipping is not available on international orders, or on orders to Alaska, Hawaii or Puerto Rico. Those destinations are charged by weight and destination at checkout.
Shipping method and carrier cannot be selected or guaranteed on free shipping orders. Orders are shipped using our standard shipping method, and the carrier is assigned at the time of fulfilment. The carrier is confirmed once your order ships, and appears in your shipping confirmation email.
Free shipping covers the standard shipping charge only. It does not affect our processing times and does not upgrade your order to an expedited service.
We may change, restrict or withdraw the free shipping offer at any time, including by changing the qualifying order value or excluding particular products or destinations. Any change applies to orders placed after it takes effect, never to orders we have already accepted. The terms shown at checkout when you place your order are the terms that apply to it.
The qualifying amount is the merchandise subtotal, before tax and shipping. We may apply the discount to orders marginally below the stated threshold at our discretion; doing so on one order does not entitle you to it on another.
See our Military Discount page. Verification may be required, and it cannot be combined with other offers unless we say so.
Gift cards are redeemable only at 5starhookah.com. They cannot be returned, refunded or exchanged for cash except where the law requires it, and they do not expire. Treat a gift card like cash; we are not responsible for lost or stolen cards or codes. Purchasing a gift card does not exempt the recipient from the age requirement in Section 3.
Mystery bag contents are chosen by us and vary. Specific items, brands or flavors cannot be requested, substituted or exchanged, and mystery bags are final sale. Bundle pricing applies only to the bundle as sold; individual components cannot be returned separately.
Products bought here are for your own personal use. They are not for resale, and reselling them may breach federal and state tobacco licensing and tax law.
We may limit quantities, refuse orders that appear to be for resale, and close accounts we believe are reselling. If you want to buy for a business, use 5StarHookah Wholesale.
Where we ship internationally, the following applies in addition to the rest of these Terms:
International orders are placed through our normal checkout. All of the payment methods in Section 8 are available, including manual payment by bank or international wire transfer. There is no separate ordering process.
International shipping is priced on weight and dimensions, and bulky retail cartons can cost more to ship than the item is worth. You may therefore ask us to remove outer retail packaging and consolidate your order into a single carton to reduce the shipping cost. We will only do this if you ask.
Where an item ships without its original retail packaging at your request:
Customs paperwork always states the true contents and value of the shipment, whatever the packing arrangement. We cannot mark an order as a gift, understate its value, or describe it as anything other than what it is.
You are responsible for confirming that these products may lawfully be imported into your country before you order. Many countries restrict or prohibit the import of tobacco, nicotine and related products, and some require licences or impose quantity limits. We cannot advise on the law of your country, and an order that cannot lawfully be imported is not refundable once seized.
You agree not to:
We may suspend or terminate your access for any breach, and may report unlawful conduct to law enforcement.
We do our best to keep the Site available but cannot guarantee it. Access may be withdrawn, restricted or amended without notice, and we are not liable if the Site is unavailable at any time.
All content on this Site (text, photographs, graphics, logos, page design and software) is owned by Owl Hookah Inc. or its licensors and protected by copyright, trademark and other laws.
You may view, download and print content for your own personal, non-commercial use. You may not reproduce, republish, distribute, modify or use any of it for commercial purposes without our written permission.
You may link to our home page in a way that is fair and lawful and does not imply an association or endorsement we have not given. Do not frame the Site within another site. We may withdraw linking permission at any time.
If you post a review, photograph, comment or other content, you keep ownership of it and grant us a worldwide, non-exclusive, royalty-free, perpetual licence to use, reproduce, adapt and display it in connection with our business, including in marketing.
You confirm that the content is yours to post, is accurate, and does not infringe anyone's rights or break any law. We may edit or remove content at our discretion, and we do not endorse opinions expressed in customer content.
The Site links to sites we do not control. We are not responsible for their content, their privacy practices, or any loss arising from your use of them. Their terms govern once you leave our Site.
Brand names and trademarks on this Site belong to their respective owners. We use them only to describe and identify the products we sell. Unless we say otherwise, no manufacturer, personality or brand featured here is affiliated with or endorses Owl Hookah Inc. or 5StarHookah.
We rely on third-party providers for age verification, payments, shipping, shipping protection, analytics and marketing. Their handling of your information is described in our Privacy Policy.
Our Privacy Policy explains what we collect, how we use it and who we share it with. By using the Site you agree to it and confirm the information you give us is accurate.
California residents have additional rights over their personal information, including the right to know, delete, correct, and opt out of the sale or sharing of it. See the Privacy Policy, or contact our Privacy Compliance Officer at help@5starhookah.com.
We want this Site to be usable by everyone and are working towards WCAG 2.1 Level AA. If you have trouble using any part of it, call (818) 368-6800 or email help@5starhookah.com and we will help you place your order and work on the problem.
If you believe material on this Site infringes your copyright, send a notice under the Digital Millennium Copyright Act to our designated agent, Copyright Agent, Owl Hookah Inc., 18151 Napa St., Northridge, CA 91325, or help@5starhookah.com, including: your signature; identification of the work; the location of the material; your contact details; a statement of good-faith belief that the use is unauthorized; and a statement, under penalty of perjury, that your notice is accurate and you are authorized to act. We remove infringing material and may terminate repeat infringers.
The Site and its content are provided "as is" and "as available" without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Site will be uninterrupted, secure or error-free, or that its content is accurate or complete.
Products may carry a manufacturer's warranty. Any such warranty is given by the manufacturer, not by us, and claims under it must be made to the manufacturer. We will help you make contact where we can. Manufacturers' warranties generally cover manufacturing faults only and exclude normal wear and tear, cosmetic change through use, and damage from misuse or improper care.
Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence or for fraud.
To the fullest extent permitted by law, Owl Hookah Inc. and its officers, directors, employees, agents and suppliers are not liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for lost profits, lost data, or damage to goodwill or reputation, arising out of your use of the Site or any product bought through it, whether the claim is in contract, tort or otherwise, and whether or not we were told such damages were possible.
Our total liability for any claim will not exceed the amount you paid for the product giving rise to it.
Some jurisdictions do not allow these limitations, so parts of this section may not apply to you.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.
Any dispute arising out of these Terms or your use of the Site will be brought exclusively in the state or federal courts located in Los Angeles County, California, and both of us consent to the jurisdiction of those courts.
We would much rather resolve things directly. Please contact us first; most problems are settled quickly by phone or email.
We may update these Terms at any time. The version in force when you place an order is the version that governs that order. Changes take effect when posted, and the "Last updated" date at the top will change. Please check back from time to time. Continuing to use the Site means you accept the current version.
Entire agreement. These Terms, together with the policies listed in Section 1, are the entire agreement between us about the Site and supersede anything said or written before.
Severability. If any provision is found unenforceable, it will be modified to reflect its intent as closely as the law allows, and the rest stays in force.
No waiver. If we do not enforce a provision on one occasion, we keep the right to enforce it later.
Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition or sale of assets.
Force majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, fire, war, labor disputes, carrier failures, supply shortages, government action and utility or network outages.
Void where prohibited. Although the Site is accessible worldwide, not every product is available in every jurisdiction. We may limit availability and quantities. Any offer is void where prohibited.
Notices. We will contact you at the email or postal address on your order. Notices to us go to help@5starhookah.com or the address in Section 2.
Questions about these Terms, or about an order:
To access this website, you must be of legal age according to the laws of your jurisdiction. By proceeding, you confirm that you are legally permitted to purchase and use tobacco products. Age verification may be conducted by a third-party service at checkout. We also use cookies and similar technologies to ensure essential site functionality and to improve your browsing experience.
[title]
[message]Love it? Add to your wishlist
Your favorites, all in one place. Shop quickly and easily with the wishlist feature!